Support
Stuck on a shoot? Start here.
Answers to the common questions, and how to reach us when they do not help.
Write to us
Please attach the technical report: Settings → More → Technical information → export. It lists what your phone's camera and encoder can do, and the app's local crash log.
Recording
A resolution or frame rate is shown in red. What does that mean?
Your phone's camera or encoder does not declare that it supports it. You may still try it — some phones do more than they declare — but record a test first.
Why can't I choose 10-bit or HDR?
10-bit needs a camera and an HEVC encoder that both support it, and it is not available while the GPU record path is on (a recorded look or a cropped aspect ratio uses it). The Format sheet says which of these is in the way.
The app closed during a take. Is the clip lost?
No. Files are written so they stay playable at every moment. The next time you open CineCam it finishes the interrupted take, and it appears in Media.
The frame rate of my clip is not what I set.
Check the shutter: a shutter longer than one frame lowers the frame rate, so the app does not offer it. If it still happens, send us the technical report — some phones need a workaround we can add.
Picture
How do I lock exposure and focus?
Tap the picture to set focus and exposure there; long-press to lock both (AE/AF LOCK). The next tap releases the lock.
How do I record a look into the clip?
Open Looks on the right rail and slide the wheel: the look under the yellow frame is recorded. Choose Natural to record without a look. Recording a look uses the GPU path, which is 8-bit.
How do I use my own LUT?
Looks sheet (long-press Looks) → the "Import .cube" tile. For Log footage, LUT Lab builds a technical LUT that matches the curve you shot.
The horizon level is a few degrees off.
Quick controls → long-press Level → Calibrate level. Two readings on any table remove the sensor's error.
Sound and accessories
My clips have no sound.
Allow the microphone: Settings → More → Permissions. Then check the audio source in Settings → Audio.
Can I use a Bluetooth remote or my gimbal's buttons?
Yes. Settings → Controls → Learn a button: press the button, then choose what it does (record, focus, zoom and more).
How do I sync timecode with other cameras?
Feed LTC timecode into one audio channel (from a timecode box) and choose that channel in Settings → Audio → Timecode in.
Privacy and updates
Does CineCam upload my clips?
No. Clips, pictures and sound never leave the phone. See the Privacy Policy.
How do I switch off usage statistics and crash reports?
Settings → More → Privacy → Usage statistics and crash reports.
Why does the app ask me to update before I can use it?
A new version on Google Play must be installed first, so everyone runs a version we can support. It never interrupts a take that is recording.